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- An appointed official whose duty is to investigate complaints, generally on behalf of individuals such as consumers or taxpayers, against institutions such as companies and government departments.
- A designated internal mediator in an organization whose duty is to assist members with conflict resolution and other problems and to serve as independent consultant to recommend changes to policies or procedures to improve organization effectiveness and efficiency.
The origin of the word is found in Old Norse and the word "umbuds man", meaning representative. The first preserved use in Swedish is from 1552. It is also used in the other Scandinavian languages such as the Icelandic umboðsmaður, the Norwegian ombudsmann and the Danish ombudsmand.
- IPA: [ˈɔmːˌbʉːdsˈman]
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